Quick answers for the US Foods portal
Where do I log in?
Best practice: start from usfoods.com and navigate to the customer login from there, or use the exact link provided by your company or account rep. If you are logging in from an email, double check the sender and URL before entering credentials.
My password is correct, but it still will not let me in. Now what?
Try this order:
- Open a private or incognito window and try again.
- Clear cache and cookies for the site.
- Try a different browser. Chrome or Edge often behave well, and Firefox or Safari are worth a shot too.
- Confirm Caps Lock is not on and that your password manager did not paste an extra space.
- Temporarily disable browser extensions that can interfere (ad blockers, privacy tools, script blockers), then retry.
I am not getting the MFA code. What can I do?
- Wait 60 to 90 seconds, then request a new code.
- Check spam or junk if the code is emailed.
- Make sure your phone has service and is not in Do Not Disturb mode if the code is via text.
- If you switched phones recently, your MFA method may need to be re-verified by your admin.
Can I reset my password?
Most portals have a Forgot Password flow. Use it from a private window, and keep an eye out for security emails in spam or quarantine if you are on a company domain.
It says my account is locked. How long does that last?
Lockouts can be timed or require an admin unlock, depending on your company’s portal configuration and the portal’s security settings. If you have tried password reset once and it still fails, stop guessing and contact your account admin or US Foods support so you do not keep extending the lockout.
It says my email is not recognized. What does that mean?
- You may be using a different email than the one invited to the portal (work vs. personal, or a different location).
- Your company may have multiple accounts or domains, so the same name is not always the same login.
- If you were recently added, the invite may still be pending or you may need an admin to resend it.
Could it be my network or VPN?
Yes. If you are on a managed network or VPN, try switching networks (Wi‑Fi to cellular hotspot) or turning off VPN if your company allows it. Some security setups are picky, and the fix is annoyingly simple.
How do I know if the portal is down?
If nothing works and the error looks widespread, ask a coworker to try logging in. If multiple people cannot access it, it may be an outage or maintenance window. At that point, troubleshooting your own browser is like stirring an empty pot.
What information should I have ready if I need help?
- The email or username you use to sign in
- Your company name and location
- The exact error message text
- A timestamp (when it happened)
- What device and browser you are using
- Whether the issue started after a password change or phone change
- A screenshot without exposing sensitive info (no passwords, no full account numbers)